SHIPPING POLICY Last Updated: 11/03/2026 Thank you for shopping with T-MAX. The following Shipping Policy explains how orders are processed, shipped, and delivered. By placing an order on our website, you agree to the terms outlined below. ORDER PROCESSING All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays. During periods of high demand, product launches, or promotional campaigns, processing times may extend to 3–5 business days. Once your order has been shipped, you will receive a shipping confirmation email with tracking information. SHIPPING TIMES Estimated delivery times vary depending on location. United Kingdom / Europe Estimated delivery: 2–6 business days United States / Canada Estimated delivery: 5–10 business days Middle East / Asia Estimated delivery: 6–12 business days International Orders Estimated delivery: 7–15 business days Please note these are estimated delivery times only and are not guaranteed. Shipping times may vary due to: • courier delays • customs processing • weather conditions • high seasonal demand • global shipping disruptions T-MAX is not responsible for delays once the package has been handed to the shipping carrier. TRACKING YOUR ORDER Once your order is shipped, you will receive a tracking number via email. Tracking updates may take 24–72 hours to appear after the shipment is dispatched. Customers are responsible for monitoring their tracking information and ensuring someone is available to receive the delivery if required. INCORRECT SHIPPING INFORMATION Customers are responsible for providing accurate shipping information. If an incorrect address is provided and the package is returned to us, the customer will be responsible for any reshipping fees. T-MAX is not responsible for orders shipped to incorrectly entered addresses. LOST OR STOLEN PACKAGES Once an order has been marked delivered by the shipping carrier, T-MAX is not responsible for lost or stolen packages. If your package is marked delivered but cannot be located, we recommend: • checking with neighbors or building management • checking around your delivery location • contacting the courier directly We will assist customers in opening a courier investigation when possible. CUSTOMS, DUTIES, AND TAXES International shipments may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer. T-MAX has no control over these fees and cannot estimate their cost. If a package is refused or returned due to unpaid customs charges, the customer may be responsible for return shipping fees. CUSTOMS SEIZURES Customers are responsible for ensuring that products ordered are legal to import into their country. T-MAX is not responsible for packages: • seized by customs • delayed by customs • rejected by import authorities Refunds are not issued for orders confiscated or destroyed by customs authorities. FAILED DELIVERY ATTEMPTS If delivery attempts fail due to: • customer absence • refusal of delivery • failure to collect from the courier the order may be returned to us. Reshipping costs will be the responsibility of the customer. DAMAGED PACKAGES If your order arrives damaged, please contact us within 48 hours of delivery. Customers may be asked to provide: • photos of the damaged package • photos of the product • shipping label information This helps us resolve the issue quickly with the shipping carrier. ORDER CANCELLATIONS Orders cannot be cancelled once they have been processed or shipped. If you need to modify your order, please contact us immediately after placing it. CONTACT INFORMATION If you have any questions regarding shipping, please contact: T-MAX Support
Email: 
hxmzpromotion@gmail.com