Refund Policy Last Updated: 11/03/2026

At T-MAX, we stand behind the quality of our products and want you to feel confident ordering from us. If you are a first-time customer and feel the product is not right for you, we offer a 30-day money-back guarantee from the date your order is marked as delivered. 30-Day Money-Back Guarantee This guarantee is designed to allow new customers to try T-MAX products risk-free. If you are not satisfied with your purchase, you may request a refund within 30 days of delivery, subject to the conditions below. Eligibility The 30-day guarantee applies only if: • You are a first-time customer • Your refund request is submitted within 30 days of delivery • You purchased directly from the official T-MAX website Multiple Item Orders If your order included multiple units of a product: • Only one unit may be opened or used • Any remaining units must be unopened and returned to qualify for a full refund If multiple items were opened or used, we reserve the right to partially refund or deny the request. How to Request a Refund To request a refund, please email: 📧 hxmzpromotion@gmail.com Include the following: • Your full name • Your order number • The reason for your request Our support team will review your request and provide return instructions if applicable. Return Requirements If a return is required, the following conditions apply: • Returns must be sent using a tracked shipping service • Items must be returned in their original packaging where possible Refunds are issued only after returned items are received and inspected. If a return is shipped without tracking and the package is lost, we cannot issue a refund. Return Shipping Return shipping costs are the responsibility of the customer, unless the item was: • damaged during delivery • incorrect due to a fulfillment error Refund Processing Once the returned items are received and inspected, refunds will be processed within 7 business days. Refunds will be issued to the original payment method used at checkout. Please allow additional time for your bank or payment provider to process the refund. Non-Refundable Situations Refunds are not available in the following cases: • Customers outside UK, USA, Canada, or Australia • Repeat customers • Orders where multiple products were opened or used • Promotional bundles or discounted offers • Digital products • Products purchased through third-party retailers Subscription Orders Subscription orders are billed automatically based on the schedule selected during checkout. Customers are responsible for managing their subscription through their account. If a subscription renewal order is processed because it was not cancelled before the billing date, it cannot be refunded. Refund Abuse We reserve the right to refuse refunds in cases where we detect: • excessive refund requests • misuse of the guarantee • suspicious purchasing behavior Contact Us If you have questions regarding refunds, please contact: T-MAX Support 📧 Email: hxmzpromotion@gmail.com 🕘 Support Hours: 8am – 4pm EST